01 / INSPECTION LEDGER
Survey cycles in this release
| Cycle | Health date | Health deficiencies | Fire date | Fire deficiencies |
|---|---|---|---|---|
| Cycle 1 | 2025-05-15 | 14 | 2025-05-15 | 0 |
| Cycle 2 | 2024-04-11 | 7 | 2024-04-11 | 0 |
| Cycle 3 | 2023-05-10 | 5 | 2023-05-10 | 0 |
CMS CCN 1955332026-08-01 PROCESSING DATE
NURSING HOME PUBLIC RECORD
Village Health Care At The Glen
403 E. Flournoy Lucas · Shreveport, LA 71115 · Caddo County
Certified beds126CMS provider file
Recent citation rows26current CMS citation release
Penalty rows1current CMS penalties file
Read this record carefully.
The citation files cover the three most recent standard inspections plus qualifying complaint and infection-control inspections in the prior three years. A correction date is a CMS field; this site does not independently verify conditions. Absence from a file is not proof that no issue exists.
02 / CITATION DETAIL
26 rows in the current release
1 rows carry G–L scope/severity codes; 0 carry J–L. 4 tag codes appear on more than one survey date. These counts describe citation rows, not residents or incidents.
2026-06-24 · HEALTHF0578Severity D · isolated; potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Correction field: Deficient, Provider has plan of correction · 2026-07-28 · complaint2026-06-24 · HEALTHF0692Severity E · pattern; potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Correction field: Deficient, Provider has plan of correction · 2026-08-05 · complaint2026-06-24 · HEALTHF0695Severity E · pattern; potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Correction field: Deficient, Provider has plan of correction · 2026-07-28 · complaint2026-03-16 · HEALTHF0600Severity G · isolated actual harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Correction field: Past Non-Compliance · 2026-01-22 · complaint2026-03-16 · HEALTHF0656Severity D · isolated; potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Correction field: Deficient, Provider has date of correction · 2026-04-24 · complaint2026-03-16 · HEALTHF0689Severity D · isolated; potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Correction field: Deficient, Provider has date of correction · 2026-04-24 · complaint2025-05-15 · HEALTHF0604Severity E · pattern; potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Correction field: Deficient, Provider has date of correction · 2025-06-232025-05-15 · HEALTHF0605Severity E · pattern; potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Correction field: Deficient, Provider has date of correction · 2025-06-232025-05-15 · HEALTHF0641Severity D · isolated; potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Correction field: Deficient, Provider has date of correction · 2025-06-232025-05-15 · HEALTHF0656Severity E · pattern; potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Correction field: Deficient, Provider has date of correction · 2025-06-232025-05-15 · HEALTHF0686Severity E · pattern; potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Correction field: Deficient, Provider has date of correction · 2025-06-032025-05-15 · HEALTHF0695Severity E · pattern; potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Correction field: Deficient, Provider has date of correction · 2025-06-232025-05-15 · HEALTHF0761Severity E · pattern; potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Correction field: Deficient, Provider has date of correction · 2025-06-232025-05-15 · HEALTHF0908Severity E · pattern; potential for more than minimal harm
Environmental Deficiencies
Keep all essential equipment working safely.
Correction field: Deficient, Provider has date of correction · 2025-06-232025-02-12 · HEALTHF0689Severity D · isolated; potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Correction field: Deficient, Provider has date of correction · 2025-03-27 · complaint2024-09-04 · HEALTHF0684Severity E · pattern; potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Correction field: Deficient, Provider has date of correction · 2024-10-04 · complaint2024-09-04 · HEALTHF0689Severity D · isolated; potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Correction field: Deficient, Provider has date of correction · 2024-10-04 · complaint2024-08-06 · HEALTHF0700Severity D · isolated; potential for more than minimal harm
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Correction field: Deficient, Provider has date of correction · 2024-09-19 · complaint2024-06-24 · HEALTHF0604Severity E · pattern; potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Correction field: Deficient, Provider has date of correction · 2024-08-02 · complaint2024-05-08 · HEALTHF0697Severity E · pattern; potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Correction field: Deficient, Provider has date of correction · 2024-06-13 · complaint2024-04-11 · HEALTHF0637Severity E · pattern; potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Correction field: Deficient, Provider has date of correction · 2024-05-242024-04-11 · HEALTHF0640Severity E · pattern; potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Correction field: Deficient, Provider has date of correction · 2024-05-242024-04-11 · HEALTHF0812Severity E · pattern; potential for more than minimal harm
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Correction field: Deficient, Provider has date of correction · 2024-05-242023-12-19 · HEALTHF0609Severity D · isolated; potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Correction field: Deficient, Provider has date of correction · 2024-01-31 · complaint03 / ENFORCEMENT FILE
Penalties reported by CMS
Fine amounts and payment-denial days are shown exactly as aggregated from the current penalties file. They do not imply an unpaid balance.
| Date | Type | Fine amount | Payment-denial days |
|---|---|---|---|
| 2026-03-16 | Fine | $12,735 | 0 |
04 / OWNERSHIP DISCLOSURES
Who appears in the CMS file
- THE GLEN RETIREMENT SYSTEMOrganization · 5% OR GREATER DIRECT OWNERSHIP INTEREST100% · since 01/01/1966
- BOLTON, MICHAELIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2024
- DOCKENDORF, NOREENIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2024
- FULLER, JEANNEIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2021
- MCGOWEN, CHERYLIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2022
- RICE, BARBARAIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2024
- SIMMONS, MARLAIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2018
- TERRY, BARBARAIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2010
- WASHINGTON, ALLISONIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2020
- WESTMORELAND, MARTIIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2014
- WILLIAMS, CYNTHIAIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2024
- WILLIAMS, JOANNIndividual · CORPORATE DIRECTORNOT APPLICABLE · since 05/01/2023
- BURNS, DEEIndividual · CORPORATE OFFICERNOT APPLICABLE · since 01/01/2024
- WILLIAMS, DEBRAIndividual · CORPORATE OFFICERNOT APPLICABLE · since 08/18/2015
- THE GLEN RETIREMENT SYSTEMOrganization · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 01/01/1966
- BURNS, DEEIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 01/01/2024
- WILLIAMS, DEBRAIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 08/18/2015
- THE GLEN RETIREMENT SYSTEMOrganization · ADP OF THE SNFNOT APPLICABLE · since 01/01/1987
Names and roles are self-reported CMS disclosure fields. Exact-name pages do not prove that similarly named people or organizations are the same entity.
05 / CMS STAFFING FIELDS
Reported hours and turnover
Staffing fields are provider-reported and case-mix context matters. CMS applies footnotes and exclusions not reproduced as a new score here.
Total nurse hours4.19per resident day
RN hours0.23per resident day
Weekend nurse hours3.97per resident day
Staff turnover33.6%CMS reported field
06 / LOCAL RECORDS
Open the Shreveport ledger →Other published facilities nearby
Booker T. Washington Skilled Nursing And Rehabilit80 beds · CMS overall 2/514 citation rowsClaiborne Healthcare Center81 beds · CMS overall 1/543 citation rowsGarden Park Nursing & Rehab Ctr, Llc160 beds · CMS overall 3/517 citation rowsHeritage Manor Of Stratmore Nursing & Rehab Ctr142 beds · CMS overall 4/57 citation rowsHarmony House Nursing And Rehabilitation Center, I115 beds · CMS overall 4/510 citation rowsHeritage Manor South145 beds · CMS overall 4/517 citation rowsHeritage Manor West140 beds · CMS overall 2/517 citation rowsHighland Place Rehab And Nursing Center227 beds · CMS overall 1/578 citation rows