01 / INSPECTION LEDGER
Survey cycles in this release
| Cycle | Health date | Health deficiencies | Fire date | Fire deficiencies |
|---|---|---|---|---|
| Cycle 1 | 2026-02-25 | 1 | 2026-02-25 | 3 |
| Cycle 2 | 2025-01-03 | 1 | 2025-01-03 | 3 |
| Cycle 3 | 2024-01-31 | 0 | 2024-01-31 | 5 |
CMS CCN 3050742026-08-01 PROCESSING DATE
NURSING HOME PUBLIC RECORD
Holy Cross Health Center
357 Island Pond Road · Manchester, NH 03109 · Hillsborough County
Certified beds40CMS provider file
Recent citation rows13current CMS citation release
Penalty rows0current CMS penalties file
Read this record carefully.
The citation files cover the three most recent standard inspections plus qualifying complaint and infection-control inspections in the prior three years. A correction date is a CMS field; this site does not independently verify conditions. Absence from a file is not proof that no issue exists.
02 / CITATION DETAIL
13 rows in the current release
0 rows carry G–L scope/severity codes; 0 carry J–L. 1 tag codes appear on more than one survey date. These counts describe citation rows, not residents or incidents.
2026-02-25 · HEALTHF0812Severity F · widespread; potential for more than minimal harm
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Correction field: Deficient, Provider has date of correction · 2026-03-112026-02-25 · FIREK0913Severity F · widespread; potential for more than minimal harm
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Correction field: Deficient, Provider has date of correction · 2026-03-112026-02-25 · FIREK0914Severity F · widespread; potential for more than minimal harm
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Correction field: Deficient, Provider has date of correction · 2026-03-112026-02-25 · FIREK0918Severity C · widespread; potential for minimal harm
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Correction field: Deficient, Provider has date of correction · 2026-03-112025-01-03 · HEALTHF0868Severity D · isolated; potential for more than minimal harm
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Correction field: Deficient, Provider has date of correction · 2025-01-292025-01-03 · FIREK0291Severity C · widespread; potential for minimal harm
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Correction field: Deficient, Provider has date of correction · 2025-01-312025-01-03 · FIREK0293Severity C · widespread; potential for minimal harm
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Correction field: Deficient, Provider has date of correction · 2025-01-312025-01-03 · FIREK0372Severity E · pattern; potential for more than minimal harm
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Correction field: Deficient, Provider has date of correction · 2025-01-312024-01-31 · FIREK0324Severity D · isolated; potential for more than minimal harm
Smoke Deficiencies
Provide properly protected cooking facilities.
Correction field: Deficient, Provider has date of correction · 2024-03-222024-01-31 · FIREK0353Severity E · pattern; potential for more than minimal harm
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Correction field: Deficient, Provider has date of correction · 2024-03-222024-01-31 · FIREK0355Severity C · widespread; potential for minimal harm
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Correction field: Deficient, Provider has date of correction · 2024-03-222024-01-31 · FIREK0916Severity E · pattern; potential for more than minimal harm
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Correction field: Deficient, Provider has date of correction · 2024-03-222024-01-31 · FIREK0918Severity E · pattern; potential for more than minimal harm
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Correction field: Deficient, Provider has date of correction · 2024-03-2203 / ENFORCEMENT FILE
Penalties reported by CMS
Fine amounts and payment-denial days are shown exactly as aggregated from the current penalties file. They do not imply an unpaid balance.
| Date | Type | Fine amount | Payment-denial days |
|---|---|---|---|
| No penalty row appeared in the August 2026 penalties file. | |||
04 / OWNERSHIP DISCLOSURES
Who appears in the CMS file
- SISTERS OF HOLY CROSS, INC./U.S. REGIONOrganization · 5% OR GREATER DIRECT OWNERSHIP INTEREST100% · since 05/11/1995
- HOFFLER, ANNEIndividual · CORPORATE OFFICERNOT APPLICABLE · since 01/01/2024
- LAMARRE, MARIE BLANCHEIndividual · CORPORATE OFFICERNOT APPLICABLE · since 01/01/2024
- MARTIN, THERESEIndividual · CORPORATE OFFICERNOT APPLICABLE · since 01/01/2024
- MURPHY, KELLYIndividual · CORPORATE OFFICERNOT APPLICABLE · since 01/01/2017
- COULOMBE, KELLIIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 02/22/2022
- DINARDO, SUSANIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 11/19/2013
- EAFRATI, JODYIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 01/05/2004
- FARRA, RAPHAELIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 03/01/2018
- FRASER, STEPHANIEIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 02/26/2014
- ISHAK, VICTORIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 12/01/2008
- OLIVEIRA, JESSICAIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 07/15/2022
- OSIEK, STEFANIEIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 04/01/2021
- PHILLIPS, BONNIIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 04/27/2018
- RENFER, LAURAIndividual · OPERATIONAL/MANAGERIAL CONTROLNOT APPLICABLE · since 01/09/2001
- SISTERS OF HOLY CROSS, INC./U.S. REGIONOrganization · ADP OF THE SNFNOT APPLICABLE · since 05/11/1995
- FARRA, RAPHAELIndividual · ADP OF THE SNFNOT APPLICABLE · since 03/01/2018
- OSIEK, STEFANIEIndividual · ADP OF THE SNFNOT APPLICABLE · since 02/28/2025
Names and roles are self-reported CMS disclosure fields. Exact-name pages do not prove that similarly named people or organizations are the same entity.
05 / CMS STAFFING FIELDS
Reported hours and turnover
Staffing fields are provider-reported and case-mix context matters. CMS applies footnotes and exclusions not reproduced as a new score here.
Total nurse hours4.70per resident day
RN hours0.78per resident day
Weekend nurse hours4.26per resident day
Staff turnover34.3%CMS reported field
06 / LOCAL RECORDS
Open the Manchester ledger →Other published facilities nearby
Courville At Manchester76 beds · CMS overall 2/535 citation rowsHackett Hill Healthcare Center70 beds · CMS overall 2/516 citation rowsHanover Hill Health Care Center124 beds · CMS overall 3/514 citation rowsMaple Leaf Health Care Center114 beds · CMS overall 5/511 citation rowsMount Carmel Rehabilitation And Nursing Center122 beds · CMS overall 4/516 citation rowsSaint Teresa Rehabilitation & Nursing Center51 beds · CMS overall 2/527 citation rowsSt Joseph Residence22 beds · CMS overall 4/525 citation rowsVilla Crest Nursing And Retirement Center126 beds · CMS overall 4/515 citation rows